Refund policy
Refund Policy
You have 30 days after receiving your item to request a return for store credit or a refund.
To be eligible, the fragrance must be in its original packaging and at least 90% full. Heavily used bottles will not be accepted. Sample sizes are final sale and not eligible for return or refund.
To begin a return, email jeff@byza.com with your order number and the reason for the return.
If approved, I’ll send return instructions. Return shipping labels are not provided, but if you’re making an exchange, I’ll cover the shipping cost of the fragrance sent to you. Only one exchange or refund is allowed per original purchase. Fragrances received through an exchange cannot be exchanged again.
Items sent back without approval won’t be accepted.
You can reach out any time with questions at jeff@byza.com.
Damages and Issues
If your order arrives damaged, defective, or incorrect, contact me right away so I can make it right.
Exceptions / Non-Returnable Items
Not eligible for return or exchange:
-
Sample sizes
-
Fragrances with less than 90% remaining
-
Gift cards
Abuse Policy
I'm happy to offer a one-time exchange or refund to help you find something that fits. With over 100 fragrances available, there's something for everyone. However, customers who attempt to bypass the return policy or repeatedly return fragrances may be restricted from making future purchases.
Refunds
Once I receive your return, I’ll let you know if it’s approved and you’ll receive a refund or store credit, based on your preference. Refunds will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process it.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact jeff@byza.com.